At Maykers we offer two payment options:

• Credit card: VisaDK, VISA, Mastercard.
• Pay on invoice. In order to pay via invoice, you need to apply for this option.

An order from several different sellers, which is paid with a payment card that has SMS security from NETS, will be asked to confirm the payment with an authorization, then the entire order amount will be deducted from your account as separate transactions from each seller.

If you still are not able to pay via invoice after confirming your address, this could be due to the following reasons:

• You exceeded the invoice credit limit
• You have an outstanding invoice on which payment is overdue
• You are located outside of Denmark

To find your invoice please follow the steps below:

1. Log in at Maykers.
2. Go to “Settings”
3. Click on “Payment & invoices”

Please note that invoices are only available for download once your order has been shipped. After the order is shipped it will take up to one day for the invoice to show in your account.

1. Log in to your profile
2. Select Settings
3. Select Invoicing
4. Write the email address of your accounting in the box called Financial email address
5. Remember to activate the new email address on the right side of the screen - Invoicing emails

You will receive an invoice via email once the seller has shipped your order. The payment instructions can be found on your invoice. 

Some banks require the address linked to the bank details, if that’s the case please add this address: 450 Rue Felix Esclangon, 73290 La Motte Servolex, France

Note that additional international transaction costs may apply to our Danish customers, because Maykers has a bank account in an euro country. Please contact your bank for further details.

Yes. Webhelp is the payment provider contracted by Maykers BV.

After receiving the invoice via email, you have a payment term of 14 days.

If you order from multiple sellers (making a multi order) or if you selected multiple delivery options at a seller, the complete order is split into multiple deliveries to fulfil the requested order. Each delivery has a separate invoice.

Invoices from a multi order can be paid as one instead of split into multiple invoices. Just remember to write the reference number of the multi order on the payment. 

You are not able to pay your invoice in installments. Therefore, you are requested to pay the full amount stated in your invoice.

If you have made a multi order (One order from several sellers) you can pay all your invoices at once.

Please remember to add the ref. number from the multi order to the payment.

If there is a mistake in your invoice, please contact Maykers support. Please, see our customer support page on how to reach us. 

Yes, by applying for this with the individual seller. You may contact the seller directly with the contact information found on their company page, or get in touch with the seller via their local service partner or by contacting Maykers Support.

This means that you have exceeded the maximum pay on invoice limit for this seller. Please see “can I increase my pay-on-invoice limit” for an explanation of how to apply for a higher pay on invoice limit.

The order amount of this order exceeds your pay-on-invoice limit for this partner. However, the partner will review the order for acceptance. This may take up to 5 business days. Please note that the shipping times communicated may no longer apply because of this review period.

By purchasing at Maykers the money will go to an escrow account at first.
An escrow account is a specially secured account that is secured against fraud and crime. Here the money can be frozen until the terms of trade are accepted and the item is shipped by the seller. The money is transferred to the seller after shipment. This means that the money can always be reversed upon requested refund without having been in the seller's possession.
Maykers uses this kind of middle account to protect both buyer and seller.
This form of payment is often used by online trading to secure both parties.

If you wish to pay via invoice, please follow the steps below: 

1. Go to My account and then settings on Maykers
2. Click on "Read more" in the blue box with the text "Payment with invoice at Maykers"
3. Follow the steps in the process
4. You will be contacted within two working days on the number associated with your company in the CVR register